How to get help and support when you need it8 min read

  • The different ways you can get free & and paid support.
  • How to visit a website using the websites address (www).
  • How to bookmark a website.
  • How to view and visit bookmarked websites.
  • You will learn how to install a couple of apps.

The Website

One way of getting free support is visiting, After each lesson, hopefully before lunch the following Monday, I’ll post the lessons on my website so you can review each lesson there.

Let’s bookmark the Tech Confidence website with the Safari App

Find Safari on your device and tap it

In the address bar at the top of Safari, tap it once.

  • Type in this website address:
  • If you get one letter wrong it won’t visit the website

Tap Go

Now we will bookmark the website, so you don’t have to write it down or memorise it.

  • Tap the share ico
  • Tap this arrow inside a square to share this information or do something else with it; like bookmarking a website.

You can change the name to suit yourself or shorten it, then tap save, but before you do.

Note the location the bookmark will be saved in.

How do you access a saved Bookmark?

If Safari, if it is not open, open it.

  • Tap the bookmark icon at the bottom of the iPhone or the top of the iPad.
  • It looks like an open book.

Tap the Tech Confidence bookmark

  • To see it, you need to make sure you are in the right location
  • If it’s in favourites, Tap that location.
  • Make sure bookmarks are turned on, as shown.

To put the bookmarks away again, just tap again.

So far in this lesson you have learned:

  • How to visit to review lessons.
  • How to Bookmark a website and visit that bookmark.
  • Now you don’t have to remember every website you visit, let Safari to it for you.
  • You can use the same process to save any website as a bookmark.

Next I’ll show you how to use the website to review your lessons.

  • Use the Tech Confidence Website to review your lessons
  • In Safari, open your bookmarks by tapping this icon at the top for iPads
  • On the bottom of the iPhone Safari.

Make sure the bookmarks icon (open book icon is selected)

Please note

When you confirm your device is on one of the lists above, please proceed to step 2 below.

Tap or click the menu on mobile and choose blog

Click Blog in the menu at the top of the website for iPads and computers

  • Click the blog link in the menu, to of the website on your iPad or in the menu for iPhones. This is where all the free lessons are.
  • I’ll make sure the latest lessons are pinned to the top.
  • Its best to use two devices, if you can, one to view the content and the other device to take the actions as shown in the lesson.

The other types of support I can offer

  • Free Email Support.
  • Paid support for personal lessons and trouble shooting.
  • Connect on Social Media.

Click or tap a social profile below to connect with Tech Confidence on social media

Getting free support from Apple Support App

You heard that right. There is an app that provides you with support from Apple. It can be self help support by searching through a library of information or human support from someone at Apple.

  • Check to see if you have it on your device.
  • Open Spotlight search on your device by pulling down from the centre of the screen.
  • Type in; Apple Support.

Please note

When you confirm your device is on one of the lists above, please proceed to step 2 below.

To install the Apple Support App, find it in Apple’s App Store

Type in: Apple Support, then tap the blue search button

Tap the search result

  • If you already have it, it will say open
  • If not, it will say “Get” Tap it.

Getting Support from the Apple Support App

  • Tap Get Support at the bottom to get human assistance
  • Tap the discover tab to see the help topics
  • Use the search box to search for something

If you do choose get support this way, this is what you will see

Tap the device you need help with.

Apple Support on YouTube

  • Open the YouTube App, if you don’t have it, you will need to install it using the same process you used to install the Apple Support app, only this time you will search for YouTube.
  • Type Apple Support into the search option, or tap the link below once you open the YouTube app. If asked to open in the YouTube app, accept.

You can browse all the videos on the Apple YouTube Channel by clicking or tapping the link below, which opens a new tab is Safari or whatever browser you are using.

Here is the link to the Apple Support Channel on YouTube

Searching Google for Answers

  • Use conversational language, like you are asking a person a question.
  • Add a year to the end of your search query
  • Include the device name (iPad, iPhone 7)

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Ian Mackenzie

About the Author

Using technology has enabled Ian to work from home since 2001 as a web designer and e-commerce owner. It even helped him make the great escape from Sydney to Nambucca Heads in 2005.

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